About etech
About etech
Blog Article
Etech’s international centers – Onshore, Nearshore, and Offshore, possess the capabilities to personalize the solution that greatest in good shape all of your wants. With Etech’s international outreach, Etech is usually available to assist your customers and provide constant exceptional encounters.
a gaggle of devoted leaders inside the Get hold of Centre market who are passionate about generating a remarkable variance for our
About us Etech delivers up coming-technology BPO alternatives. a worldwide minority-owned business enterprise, Etech has made and trademarked how to turn your information into strategic insights. Leveraging the strength of synthetic as well as human intelligence Etech improves education and coaching to deal with important behaviors producing enhanced consumer experiences and shareholder worth. Etech introduced in 2003 with only four hundred workforce and one Call Middle in Nacogdoches, Texas.
Etech is really an omnichannel shopper engagement remedies company for several of the globe’s major and most revered manufacturers. The knowledge Etech has acquired across a variety of enterprise verticals permits us to continually provide Extraordinary, particular buyer activities.
Learn More lifetime At Etech Etech believes in Doing the job hard and enjoying hard and strives to produce staff sense empowered and self-assured in The work They're carrying out.
At QEval, we’re committed to serving to Get hold of facilities make improvements to their functionality by way of obvious, actionable insights. Our performance analytics check here stories provide you with a in depth breakdown of agent actions, shopper interactions, and operational bottlenecks, so you may make educated conclusions that lead to measurable advancements. With QEval, you don’t just get reports—you will get the equipment and recommendations to act on them.
Etech’s modern engineering methods and seasoned leaders realize your online business desires and identify the strategic insights your model really should travel results.
✅ Unexpected Gains outside of compliance Don't overlook this opportunity to remodel your Get hold of Centre functions! routine a gathering with our experts:
Metrics like deal with time, CSAT scores, resolution charges, and actionable insights are critical to good results in 2024. absent are the days of concentrating solely on phone quantity. Now, it’s about digging into the quality of each conversation and driving actual effects. all set to get your contact Middle performance to the subsequent amount? Enroll at QEval College and ???? pay attention to Shawndra’s complete insight in this article: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
whether or not it’s decreasing get in touch with times, bettering agent efficiency, or boosting the general shopper working experience, our solutions are designed to push real results. all set to see how QEval can make a variation in your functions? Call us these days To find out more. Make contact with Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mixture of care, belief and energy brought to the business enterprise is exactly what will make the society at Etech exceptional. Our CEO commonly suggests, “If we manage our folks, the figures will care for them selves.”
boosting your Make contact with Centre’s effectiveness doesn’t must be complex. With QEval University, you’ll achieve use of vital tools and training that provide correct, measurable improvements in agent general performance.
satisfy Malisha, a shining star on our customer care crew! From tackling jobs to enjoying pleasurable team actions, Malisha appreciates how to help keep the equilibrium amongst work and play. Her good Perspective and workforce spirit make her a Pleasure to work with.
a gaggle of devoted leaders in the Speak to Middle field who will be keen about creating a outstanding change for our
Here are just a few vital functions of what we provide: ✅ in depth insights into agent functionality via extensive analytics
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